Account Management

Billing, upgrades, cancellations, and other account-related things

9 Articles

  • How do I update my credit card on file? Credit card security is pretty important, so we've made it super easy for you to manage your own credit card information without having...
  • Can I use multiple coupon codes? Unfortunately, coupon codes cannot be combined.
  • Can I pay yearly for a discount? Yes. We offer the equivalent of one month free when you pay yearly. So, for example, if you chose the Standard plan, you'd pay $99/month...
  • How do I change my account name? Changing your account name is as simple as submitting a request on our chat tool on this page. Just let us know your account URL and...
  • How do I get receipts from previous months? When you need a receipt of a past bill, please reach out via our support chat in the bottom right corner of this page. When you leave a...
  • What pricing option is right for my needs? Getting started with online training can be daunting. The first step, after deciding to give online training a try, is choosing your...
  • How do I cancel my account? Sometimes things don't work out. We get it. No worries. Before You Leave Before you leave, we’d like to make you an offer. If you're...
  • Why is my number of learners limited? Each TrainedUp pricing tier has a different limit on the number of Learners and Leaders you can have. The reason for this is to match...
  • How do I change my account plan? Upgrading your account can be done by completing _____ simple steps.
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