Why is my number of learners limited?

Each TrainedUp pricing tier has a different limit on the number of Learners and Leaders you can have. The reason for this is so we can match our pricing with the cost of servicing each account. Essentially, this is how we make TrainedUp affordable for smaller churches.

However, sometimes your budget doesn't match the number of people you need to train. For example, you may be a fast-growing church plant, but still working on a shoestring budget. We get that!

If you find yourself needing more Learners, but are not wanting to upgrade your account to get access to more Learner seats, you can find out how to remove existing Learners by clicking here.

Don't worry though, the people you remove aren't entirely deleted. Instead, their accounts are "archived" in our system so it doesn't count against your Learner limit.

That also means you can reactivate a Learner that you've removed and all of their past learning progress and answers will be saved.

If you do find yourself needing to upgrade your account, click here to find out how.


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