I never received my email to log on to TrainedUp. What do I do?

Never received an email from TrainedUp to log in? We can help!

Possible Solutions

Here are a few things you can check to help you get logged in:

  • Did the email go to your junk mail?
    • If this is the case, drag the email from TrainedUp into your inbox from your junk folder. This will prevent it from sending there in the future.
  • Did your church leaders use the correct email for you?
    • Sometimes churches have multiple email addresses for their Learners. They may have used a different email address to create your account than the one you are trying to log in with. 
  • Have your church leaders set up your account?
    • Sometimes Learners try to log in before their church has made their TrainedUp account. 

If none of these steps helped you get logged in, please feel free to contact us through the chat screen in the bottom right-hand corner of this page. We would be happy to assist you with getting into your account.


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