How to write compelling course questionsLast Updated: October 10, 2018
One of the reasons online courses are so effective, and way better than just posting a video to YouTube, is that you can ask followup questions. Those questions make a huge difference in information retention, engagement, and enjoyability.
When you ask followup questions, you're forcing your learner to process the information in a new way. That processing helps to store new information in long term memory.
Internalizing new information also helps to apply it to realworld situations, making the new information more practical and useful down the road.
Writing Good Questions
Not all questions are created equal. Crafting good questions should start with a goal in mind and use relevant language.
If your goal is to verify that your learner watched a training video, then ask for the learner to parrot specific information back to you from the video. For example, "Name 2 of the 5 things Greeters should do on a Sunday morning."
If your goal is to help your learner remember something specific, ask them to apply it to a real world situation. For example, "In the video, I talked about having a positive attitude as a Greeter. How can your positive attitude help shape a visitors experience?"
Bad questions can derail a learner's experience and cause them to not retain information. For example, "The video discussed welcoming laguange that Greeters can use. Tell me about your family life." First, this question is off topic and confusing. Second, it's far too open-ended.